Privacy Policy
Effective November 11, 2026
This policy explains how Hivework Integrations LLC ("Hivework," "we," "us") collects, uses and protects information when you visit hiveworkhq.com, contact us, receive text messages from us, or use our services as a client. Hivework is based in Asheville, North Carolina.
The short version: We collect only what we need to answer you and run our service. We don't sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Information we collect
Information you give us
- Contact details you enter on our website or send us, such as your name, phone number, email address, business name and message.
- Text message consent, if you choose to give it: the phone number, the date and time, the page where you agreed, and the consent wording you saw.
- Calls, texts and emails you send us, including their content and timing.
- Client account details, if you become a client: billing contact, business information, and the settings needed to run your system. Payments are processed by our payment provider. We don't store full card numbers.
Information collected automatically
- Basic website statistics. We use Cloudflare Web Analytics, which counts page views without cookies and without tracking you across other websites.
- Technical logs kept by our hosting provider for security and reliability, such as IP address, browser type and the time of a request.
Our website doesn't use advertising cookies or tracking pixels.
How we use information
- To answer your questions, schedule walkthroughs and follow up on your request.
- To send text messages you've agreed to receive, and to honor opt-out requests.
- To set up, run, support and bill for client services.
- To keep records of text message consent and opt-outs, as the law requires.
- To protect our website and service from fraud and abuse, and to comply with legal obligations.
Text messages (SMS)
- We text you only if you've given consent, or if you texted or called us first about a specific request.
- Consent to receive texts is never a condition of buying anything.
- Reply STOP at any time to opt out, or HELP for help. Message and data rates may apply. Message frequency varies.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
- The only companies that handle your mobile number are the service providers that deliver our messages, such as our messaging platform and the phone carriers, and only to deliver them.
See our Text Message Terms for full program details.
Information about our clients' customers
When a business uses Hivework, we process the names, phone numbers and messages of that business's own customers on the business's behalf, only to run the system the business has set up. That information belongs to our client. We don't use it for our own marketing, and we never sell it. If you're a customer of one of our clients and have a question about your information, please contact that business directly. We'll help them respond.
Who we share information with
We don't sell or rent personal information. We share it only with service providers that help us run our business, under agreements that limit their use of it:
- Our customer management and messaging platform (GoHighLevel / LeadConnector), which stores contacts and sends texts.
- Phone carriers and messaging partners, to deliver calls and texts.
- Cloudflare, for website hosting, security and cookie-free statistics.
- Our website form processor (FormSubmit), which delivers contact form messages to our email.
- Namecheap, for business email.
- Our payment processor, for billing.
We may also disclose information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business, in which case this policy would continue to apply.
How long we keep information
We keep contact and client records for as long as we're working together and for a reasonable time afterward for taxes and legal purposes. We keep records of text message consent and opt-outs for at least 4 years, and longer where a state law requires it. You can ask us to delete your information, and we will, except for records we're required to keep.
Security
We use reasonable safeguards, including encrypted connections, access controls and two-step sign-in on our business accounts. No system is perfectly secure, so please don't send sensitive information such as Social Security or bank account numbers through our website or by text.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask to see, correct or delete your information by emailing cj@hiveworkhq.com.
- Unsubscribe from any email by replying "unsubscribe."
Children
Our services are for businesses. We don't knowingly collect information from children under 13.
Changes to this policy
If we update this policy, we'll post the new version here with a new effective date. Significant changes affecting clients will also be sent by email.
Contact
Hivework Integrations LLC
Asheville, North Carolina
cj@hiveworkhq.com · (828) 338-8245